CALL CENTER SCANDAL: TELSTRA AGENT UNDERCUTTING BILLS VIDEO
The video says it all... It's about the TELSTRA Call Center Agent offering a customer to kill big bills for a small kickback fee! Her name is already on the video above. How can someone ruin their customer's trust? Why there are agents who do not value their job? Is it because of the company that they are working for? I don't think so. We took time and effort in perfecting our communication skills, and getting ourselves prepared for Call Center Interviews, just to get employed in a Call Center. The company hired you because, they thought that you could be an asset in the Organization, and could be trusted! I have been working in a Call Center for about 7 years now. I really feel exhausted sometimes, and find myself to start writing my resignation letter. But, never thought of doing something illegal or stupid...
Let me tell you, being sick and tired of our job, or maybe, in need of money, or other reasons, won't be sufficient enough to justify this kind of act. It is destroying not just one person, but, the whole community of Call Centers in the Philippines. This basically tells the investors, clients and its companies that Filipinos are not trustworthy! How can we convince them to continue doing business in our country, if there are some rotten tomatoes who takes advantage of the system of their company and customers. Let's put in our mind that we won't be able to provide World Class Service if our image is already destroyed!
To be fair, this could probably not just happening in the Philippines, but, also in other countries. But, this should not be taken as an excuse to extort money or commit fraud in our jobs. One mistake, can ruin the entire Call Center Industry in the Philippines. And, could also affect the Outsourcing Industry around the world. So, If I will be asked, I hope that the Management of Telstra do something about it. I hope she gets behind bars for comitting this crime! I hope this TELSTRA Call Center Scandal Video would serve as a lesson to our fellow Call Center Agents. And, for those of you, who still plan to work in a Call Center, aside from making yourself ready for the actual Call Center Interview, make sure that you are honest and trustworthy. If you like this post, please, do not forget to subscribe below! Thanks!
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