There are hundreds of Call Centers here in the Philippines, If not thousands. As well as on the other side of the world. However, before you start sending your resume on-line.Or, heading straight to the front desk of your desired Call Center company. I will give you some tips and tricks on how to ace, or at least, pass the Call Center Interviews. This article is based on my experience, as well as, the things that was shared to me by my colleagues who work as an Agent, Team Leader, and HR Manager. Here's my tip on HOW TO ACE A CALL CENTER INTERVIEW... This is not just for Call Center Agent wannabe's, so, please read it, you might find it helpful...
HOW TO ACE A CALL CENTER INTERVIEW
Before we go on with the Interview questions, let's go back first to the very basic... We don't want to go underdog, right? Statistics shows that only 5 out of 300 Call Center applicants here in the Philippines get the job. So, we better prepare first and do our home work! You might want to grab a pen and paper, print or save this page, for your future use or before you apply. Let's now find out the secrets on...
1. You must have an excellent Communication skills -Let us define first, What is Communication Skills? -It would be the set of skills that allows an individual to convey information or thoughts for him to be understood. This is a MUST. This is not just about being confident. You have to improve not just your ability to speak or write excellent ENGLISH, but also your LISTENING, HEARING and REASONING skills. Interviewers are usually Communication Coaches, HR Managers, Recruitment Officers and even Team Leaders or Call Center Agents. They are not just ordinary people, they are very skilled and trained to filter applicants for the next phase of the Interview or for the Final Interview. You can't just memorize your answers for the Interview Questions. If you believe that you are not yet ready. Don't waste your time, better do your homework first! This is not to discourage you, but, just to prepare you for the reality. Polish your Communication skills, you could either do self study, or enroll yourself in a Communication Training Center. This will help you express yourself well and gain confidence.
7. Do a research about the Company -It would be a wise move If you would do a research first about the Company. Aside from going to their websites. You might want to ask your friends or other Call Center agents that you know, If they have an idea about the company and what are their impression or experiences. Join on-line forums or search the net. You would be lucky, If you could find a person or a friend who already worked at the company where you want to work. Ask them about the company's work ethics and environment, the Accounts they have, the Salary range they give to a certain position and the benefits. Don't beat around the bush. Ask them what you want to know and what you will need to know.
8. Prepare for a Phone Interview and Practice Mock Calls -If you apply on-line, via email or snail mail. You will probably get a phone interview. You can ask your friends, family or relatives to give you a phone interview or practice mock calls. By doing this, you will gain confidence on how you would answer Interview questions or improve your Telephone skills. If you pass the Phone Interview, they will ask you to come for an examination and actual interview. If you fail, they often say that they will just call you back, but, they won't. So, don't whine, just practice again, then apply in a different Call Center.
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