THE BEST FREE LANGUAGE LEARNING APP DOWNLOAD

Hello, Readers! It's been a long time... But, I'm back! I'm here to share with you a very good French Language Learning App that you can download on your iPhone or on your Android device. This very interactive and gamified program is also available to play on their website for the web based version. Let's cut the chase, I'm referring to "DUOLINGO", for me, this is the best program I've ever used, far better than paid Language Learning Programs that you can find on the cyberspace.

WHY CALL CENTER OR BPO EMPLOYEES SHOULD START SAVING FOR RETIREMENT

Hello, Readers! I was just busy in the past few months, but, I have never forgotten about you, folks! Today, we will talk about one of the most important thing that most employees take for granted. I bet you know what it is. Yes, it is SAVING FOR YOUR RETIREMENT! I'm going to emphasize this specific topic for Call Center or BPO Employees. But, this article is actually for everyone; from different walks of life, we all know that a time will come, we will need to say goodbye to our employers. There's really nothing to worry, if you are prepared, but, what if you are not? It's never too late or early to start Investing. Don't worry, we will discuss those things that we should do before that time comes. Just a disclaimer, I'm not a Financial expert, but, I would love to share with you my personal experience So, let's get started!

WHAT TO DO AFTER QUITTING YOUR JOB

Hello, Readers! I'm finally back from hiatus. I know, it's been a long time, and I apologize for not updating this blog. I decided to create this post, because, I have seen a lot of friends recently who are giving up their jobs, but, not emotionally ready to face the reality. There are few things that we have to consider upon leaving our job. We also have to accept the fact that we did it for a purpose, and we should be solely responsible for whatever outcome of this decision. This post is also applicable for those people who just got fired. Since, it's so important for us to think of what we're gonna do next or how we should react in this kind of situation. Let's talk about it...

HOW TO PACIFY AN IRATE CALLER

On this post, I'll answer one of the most frequently asked Call Center Interview Question. Let me tell you the steps on "How to Deal or Pacify an irate Caller". You don't have to be a genius to know the basics. It's so important to learn how to deal with different kinds of callers, especially, those who are irate. Because, it will somewhat give you a very nice feeling, if you learn how to calm down an irate customer. Let's go back to the basics.

CALL CENTER MOCK CALLS SCRIPTS SAMPLE 2

Hello, Readers! It's been quite a while since I posted my previous article. I was very busy in the past few weeks. So, I apologize for keeping you waiting, I promise, I'll do my very best to update this site as often as I can! Anyhow, I've received some e-mails, requesting me to write more Call Center Mock Calls Scripts Sample, so, this post is actually the Part 2. It seems that there are still a lot of people who are interested to land a job in the Call Center Industry. By reading the scripts alone, it will help you understand the nature of our work. It will also help you learn how to deal with different kinds of callers. So, let's get it started...

WHY YOU SHOULD NOT CONSIDER WORKING IN A CALL CENTER

Hello, Folks! As what I have promised you last week, I'll be writing about the CONS of working in a Call Center. On this post, you will see every single detail you need to know Why You Should Not Consider Working in a Call Center. First and foremost, this post is written not to discourage any Call Center Agent wannabe's out there. Our aim is to let our dear readers to know the truth about this job. This post might help a lot of people to gauge themselves, if this kind of job is really for them. I hope that this post will enlighten our family, friends, and readers about the real nature of our job. Call Center work is not an easy job. Let's get it started!

TOP 5 REASONS WHY YOU SHOULD WORK IN A CALL CENTER

On this post, I'll be talking about the PROS of working in a Call Center. And of course, next week, I'll post the CONS, as well. Anyway, if you are planning to land a job in a Call Center, you must read this post. I'll be talking about the good things that you can get from this job. I remember the time when I was still planning to work in this Industry. I literally did some research about it and asked some friends to give me some tips. But, no need for you to do any research, I'll put now the deck of cards just right on the table!

TOP 10 WAYS TO IMPROVE YOUR ENGLISH COMMUNICATION SKILLS

If you want to quickly get yourself familiarized with the American English Communication Skills, you will literally need to start from the very basics. You will also need to study hard and do your home work. Even if you have no interest in working in a Call Center. Most Job Interviews nowadays will require you to speak English. So, learning this very beautiful yet complicated language might come in handy. Who knows, right?! Here we go...

CALL CENTER SCANDAL: TELSTRA AGENT UNDERCUTTING BILLS VIDEO

I'm really shocked to find this video on youtube, I can't believe myself that there are people doing this kind of fraud; putting their job and company in jeopardy. I am a Call Center agent and I really hate to see things like this. Especially, if the said issue is coming from our country, in the Philippines. Although, our job is so difficult and very stressful, it still helps to pay the bills! Let's watch the video of this Call Center Scandal, it has already been aired on television...

CALL CENTER MOCK CALLS SCRIPT SAMPLES

I can still remember, more than six years ago, when I was preparing myself for a Call Center Interview. I spent so many hours on the Internet, but I couldn't find MOCK CALLS SAMPLE SCRIPTS. But, for the benefit of my readers, and for those people who are looking for CALL CENTER MOCK CALLS SCRIPT SAMPLES. I'll be writing MOCK CALLS SCRIPTS that you can practice with your family or friends, as you prepare for a Call Center Interview. It will help you boost your confidence, as you pursue your career in the Call Center Industry...

CALL CENTER INDUSTRY IN THE PHILIPPINES

Call Center Industry in the Philippines, is one of the biggest and highest paying industry in our country. Many people until now aspire to get into this kind of job. Some people think that it's so difficult to get in, and others, think that it's just an easy job. Many people are really clueless when it comes to a Call Center work. Being in the Call Center Industry for about 6 years now, it made me realize that we are still lucky to have this kind of work opportunity. It doesn't just support us in our daily lives, but, also it helps our government. Call Center Industry is a huge source of income for our Philippine government. Despite of the recent global financial crisis, our country is still lucky to have a strong Call Center Industry...

CALL CENTER SCANDALS IN THE PHILIPPINES

I was browsing some videos on youtube earlier; when I came across with this old phone recorded conversation in a local Call Center here in the Philippines. I was just a bit disturbed, how did this happen. And, why did they let this lady talk in rage for around 10 minutes long. Each specific Account or Call Center implements different rules when dealing with irate callers. But, this one wasn't just irate, this one is a very abusive, crazy lady! And, the other recorded phone conversation was all about a customer of a local Internet Service Provider. All conversations are in Tagalog (a native language of Filipinos). If you haven't heard one of these recorded phone calls, then, listen and play the CALL CENTER SCANDAL VIDEOS below at your own risk! Parental Guidance is STRICTLY advised!

DEAR INTERNET SERVICE PROVIDER CUSTOMERS

I decided to write this post, because, I don't know how much longer I could still take my job as a Technical Support Representative. I've been on this job for the past 5 years now, and counting. We are giving Technical support for International / U.S. based Internet Service Provider. Due to some security concerns, I can't tell you the name of our account. And, I guess, it's not really important, since, what I am gonna tell you is not just happening in our company. We have talked to the nicest people in the planet. And also, we have encountered the worst customers you could ever imagine. We have been insulted, cursed and accused for the things that we didn't do or some concerns that are out of our hands. This article is just my rants, no one force you to read it. So, read at your own risk! Yes, it is part of our job, and we can't really complaint. I am writing this Open Letter to ISP (Internet Service Provider) Customers. There are things that you should know! PLEASE, READ IT!

TOP 10 CALL CENTER INTERVIEW QUESTIONS

If you want to work in a Call Center or planning to apply soon. You got on the right page! Call Center is truly one of the most in-demand and high-paying Industry in the Philippines, India, and other Countries. Preparing for the actual or phone interview is not an easy task. Based on the statistics, only 5 out of 300 applicants get the job! You might have heard stories from friends or relatives that getting in a Call Center is very difficult. Yes, it is partly true. However, I do believe that YOU could make it, If you really want the job! So, let's start doing our homework, and check out the TOP 10 CALL CENTER INTERVIEW QUESTIONS below...

HOW TO ACE A CALL CENTER INTERVIEW

There are hundreds of Call Centers here in the Philippines, If not thousands. As well as on the other side of the world. However, before you start sending your resume on-line.Or, heading straight to the front desk of your desired Call Center company. I will give you some tips and tricks on how to ace, or at least, pass the Call Center Interviews. This article is based on my experience, as well as, the things that was shared to me by my colleagues who work as an Agent, Team Leader, and HR Manager. Here's my tip on HOW TO ACE A CALL CENTER INTERVIEW...  This is not just for Call Center Agent wannabe's, so, please read it, you might find it helpful...

RUDE TECHNICAL SUPPORT AGENTS IN THE PHILIPPINES

The reality is, we can't really choose who we will get every time we need to call our Internet Service Provider Technical Support Hotline. I am also a customer, and I understand how difficult it is not to have my Internet working and get a rude agent on the phone at the same time. It is a shame for me as a Filipino, that there are few rotten tomatoes who destroy the image of Filipino Technical Support Agents in the global community. I received a message a while ago from an anonymous sender. Please, read below.

LIFE AS A TECHNICAL SUPPORT AGENT IN THE PHILIPPINES

Since, I am an experienced Call Center Agent or Technical Support Representative. I just want to write this article for you, to tell you the reality of our job! Let me share to you a piece of our story, Our LIFE AS A TECHNICAL SUPPORT AGENT IN THE PHILIPPINES... Have you ever called Technical Support, and your call were being routed to somewhere in India, Philippines or other countries? You might be wondering what we are dealing with each day... Here in the Philippines, most Filipino's think that working in a Call Center is an easy money. I have heard from clueless relatives and friends that they also want to work in a Call Center, because, it's a very easy and lucrative job. They thought that you just have to sit back and relax in an air-conditioned workplace, do the talking and earn lots of money...  Sometimes, I just want to slap their face and wake them up! It doesn't mean you can speak excellent English, you already have what it takes. Here are the things that you might want to consider, before applying in a Call Center.